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SAFETY TIPS
We love being part of your world and want you all to stay safe by ensuring you are tail ready. Follow these safety precautions during the usage of product:
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Do’s
• Mermaid Tails are not swimming aids or floating devices, thus must be used by experienced swimmers only.
• Swim under strict adult supervision at all times. (Adults supervising kids must be good swimmers).
• Learn, practice and demonstrate the quick release function method, before using the product.
• Wear your tail right next to the pool.
• Check water & weather conditions before swimming.
• Kids are advised to wear life jackets at all times.
• Ensure proper usage of this product, or it may lead to serious injury and fatality.
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Don’ts
• Never swim alone! Always swim with a buddy.
• Do not use mermaid tail in deep water.
• Do not hop while wearing your tail, it may cause danger and damage the tail.
• Do not swim through, underneath, or over tubes, hoops nor any other objects.
• Do not attempt to swim near any drainage system.
• Avoid rubbing or hitting your tail against rough surfaces.
• Never swim in hazardous conditions, always swim in clear and calm waters.
We know that there’s magic under water, but it doesn’t trump active supervision. Follow these safety precautions during the usage of product:
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Do’s
• Monofins are not swimming aids or floating devices, thus must be used by experienced swimmers only.
• Swim under strict adult supervision at all times. (Adults supervising kids must be good swimmers).
• Learn, practice and demonstrate the quick release function method, before using the product.
• Wear your monofin right next to the pool.
• Check water & weather conditions before swimming.
• Kids are advised to wear life jackets at all times.
• Ensure proper usage of this product, or it may lead to serious injury and fatality.
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Don’ts
• Never swim alone! Always swim with a buddy.
• Do not use it in deep water.
• Do not hop while wearing your monofin, it may cause danger and damage the monofins.
• Do not swim through, underneath, or over tubes, hoops nor any other objects.
• Do not attempt to swim near any drainage system.
• Avoid rubbing or hitting your monofin against rough surfaces.
• Never swim in hazardous conditions, always swim in clear and calm waters.
Never swim alone. Even good swimmers need buddies!
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Never leave children alone in or near the pool or spa, even for a moment.
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A lifeguard (or another adult who knows about water rescue) needs to be watching children whenever they are in or near the water. Younger children should be closely supervised while in or near the water – use “touch supervision,” keeping no more than an arm’s length away.
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Avoid entrapment
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Suction from pool and spa drains can trap a swimmer underwater. Do not use a pool or spa if there are broken or missing drain covers. Ask your pool operator if your pool or spa’s drains are compliant with the Pool and Spa Safety Act. If you have a swimming pool or spa, ask your pool service representative to update your drains and other suction fitting with anti-entrapment drain covers and other devices or systems.
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Avoid inflatable swimming aids such as “floaties.”
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They are not a substitute for approved life vests and can give children and parents a false sense of security.
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Keep rescue equipment (a shepherd’s hook – a long pole with a hook on the end — and life preserver) and a portable telephone near the pool. Choose a shepherd’s hook and other rescue equipment made of fiberglass or other materials that do not conduct electricity. Make sure your child knows never to dive into water except when permitted by an adult who knows the depth of the water and who has checked for underwater objects. Ocean swimming should only be allowed when a lifeguard is on duty. Teach children about rip currents. If you are caught in a rip current, swim parallel to shore until you escape the current, and then swim back to shore.
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Size Chart
Size chart for Mermaid Tails for kids and adults, monofin, swimwear like bikini, tankini, short sleeves tankini and accessories like mermaid pen pouch, cosmetic pouch, makeup pouch, luggage tag
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Please read the following carefully. Your use of the FRENZY MERMAIDS website (“https://www.frenzymermaids.com”) and purchase of the products (“Products”) on it means that you agree to these terms and conditions (“Terms & Conditions”).
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By placing an order through the Website or by registering at the Website to purchase Frenzy Mermaids Products, you guarantee that you are a legitimate customer in accordance with the terms and conditions set forth below and that you accept to be bound by these conditions of sale.
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We may revise these terms and conditions at any time by updating this page. You should check the Website from time to time to review the latest updated current terms and conditions because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website and immediately contact Frenzy Mermaids to cancel your registration.
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We will take all reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
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“United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. We accept Visa, MasterCard, American Express and Paypal in AED. Customer using the website who are minor/under the age of 18 shall not register as a User of the website and shall not transact on or use the website. Cardholder must retain a copy of transaction records and merchant policies and rules. User is responsible for maintaining the confidentiality of his account.
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You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process, you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
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We reserve the right to refuse an order when we cannot obtain authorization for your payment, FRENZY MERMAIDS or any of our partner services suspect fraud, if there has been a pricing or product description error, or if you do not meet any other eligibility criteria set in our terms and conditions.
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Promotional codes and discounts unless otherwise stated only one code may be used per person per transaction, any orders stacking discounts may be cancelled without notice.
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Frenzy Mermaids Garments Trading (Frenzy Mermaids) maintains the website “https://www.frenzymermaids.com”
FRENZY MERMAIDS, Dubai, United Arab Emirates.
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Please note your use of the website does not grant you any rights to use our trademarks. In addition to this, the content of this website and the products, designs and associated items, including, but not limited to, text, graphics, photos, video, sounds and arrangements all fall under the banner of Frenzy Mermaids and are the property of Frenzy Mermaids Garments Trading. Such items will not be replicated or used without prior consent.
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Email is the preferred customer service communications so that there is always a written record of your order’s process to reduce misunderstandings & customer service problems. Frenzy Mermaids does provide phone customer service support and can be contacted at +971 50 417 5574 or via email customercare@frenzymermaids.com with any questions or concerns that you may have.
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Our customer service staff will respond within 24-48 hours on business days during business hours. Frenzy Mermaids is open between the hours of 10:00 AM – 7:00 PM (GMT +4) from Saturday – Thursday.
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In order to place an order through the Website, you will be required to register and create an online account. During this process, you will be required to provide valid and up-to-date personal information, such as your legal name, phone number and e-mail address.
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Upon completion of your registration on the Website, you will receive an email summarizing your personal information. You are responsible for ensuring that your password and account login are kept a secret, safe and secure at all times. User is responsible for maintaining the confidentiality of his account.
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Frenzy Mermaids will not be held responsible or liable for any misuse of your account in the event that a third party has access to and uses your password and account login in any way.
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We may change the information required to place an order or the registration requirements from time to time. When placing an order through the Website, you will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. Frenzy Mermaids or its third party providers may collect additional information at this time for security and anti-fraud purposes.
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You represent and warrant that the personal information you provide via the Website is true, valid, complete and up-to-date in all respects, and you confirm that you are the person referred to in the shipping (unless the item is a gift) and billing information provided.
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Should any of the information you provide to the Website change, please login to your account and update such information directly on the Website or notify Frenzy Mermaids at the following email address: customercare@frenzymermaids.com
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You agree not to use the Website or Services for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Website or Services in any way that could damage the Website, Services, or general business of the Company.
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You further agree not to use the Website or Services:
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1) To harass, abuse, or threaten others or otherwise violate any person’s legal rights.
2) To violate any intellectual property rights of the Company or any third party.
3) To upload or otherwise disseminate any computer viruses or other software that may damage the property of another.
4) To perpetrate any fraud.
5) To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme.
6) To publish or distribute any obscene or defamatory material.
7) To publish or distribute any material that incites violence, hate, or discrimination towards any group.
8) To unlawfully gather information about others.
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Through your use of the Website and Services, you may provide us with certain information. By using the Website or the Services, you authorize the Company to use your information in the UAE and any other country where We may operate.
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a) Information We May Collect or Receive: When You register for an account, You provide Us with a valid email address and may provide Us with additional information, such as Your name or billing information. Depending on how you use Our Website or Services, We may also receive information from external applications that you use to access Our Website, or We may receive information through various web technologies, such as cookies, log files, clear gifs, web beacons or others.
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b) How We Use Information: We use the information gathered from you to ensure your continued good experience on Our website, including through email communication. We may also track certain aspects of the passive information received to improve Our marketing and analytics, and for this, We may work with third-party providers.
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c) How You Can Protect Your Information: If You would like to disable Our access to any passive information We receive from the use of various technologies, you may choose to disable cookies in Your web browser.
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All products are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some of the products in your order are available this will be explained in your acceptance and dispatch email. If you pay by credit or debit card we will not charge you for products which are not available.
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You are able to make changes to your order up to the point at which you click the Place Order button at checkout. Frenzy Mermaids will send you by email a Receipt and Confirmation of Order.
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In the unlikely event where there may be errors in pricing information such as cases when the price of an item is not displayed correctly, we reserve the right to refuse or cancel the order. In such an event, we will contact you about your order and send out a notification of the cancellation.
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Products displayed the Website are representative of the colour, design, and style of the original Products, slight variations may occur for technical and other reasons. We use the best dyes available. Accordingly, Frenzy Mermaids shall not be liable for any error or inaccuracy in the photographs or graphical representation of Frenzy Mermaids Products displayed on the Website. If there are certain physical properties that are important to you, you should ask us to verify these for you before you make your purchase.
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It is the customer’s responsibility to check accurate measurements for the product that you are purchasing on the Website. A detailed list of measurements and size charts are on each Product page for you to follow. Follow the given information to your best ability. All measurements must be given and confirmed in US sizes. Do not add or subtract any unit of measure to your final measurement. Review your measurements when confirming your purchase on the Website.
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Frenzy Mermaids is not responsible for incorrect, improper measurements or sizes confirmed by you. Our customers take the final responsibility for ordering the correct size. Product’s measurements may vary slightly from what you originally submitted. We highly recommend having a professional seamstress take your measurements. There maybe be a slightly difference on sizes and details of our products.
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The Company may sell goods or services on the Website. The Company undertakes to be as accurate as possible with all information regarding the monofin, swimwear fabrics goods and services, including product descriptions and images. However, the Company does not guarantee the accuracy or reliability of any product information, and You acknowledge and agree that You purchase such products at Your own risk. While chlorine is an excellent solution for protecting the health of swimmers, it is not so great when it comes to fabric. Even though our tails and swimwear are chlorine safe. All fabrics will eventually succumb to the damaging effects of excess chlorine.
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Three things cause swimwear to fade faster than anything else: chlorine, strong detergents and sunlight. Any of these alone might cause fading, but when all three are combined, your swimwear has little chance of retaining its brilliant colour.
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We trade with or provide any services Worldwide via Aramex & DHL except OFAC and sanctioned countries. Please note that Frenzy Mermaids does not ship to P.O. Boxes. Available options will be displayed during checkout based on your shipping destination.
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You must allow enough time for the delivery of your order based upon the delivery scheduled of the product that you are ordering. You must confirm with us in writing any special delivery requests. Total delivery time may vary based on the product you have purchased. Frenzy Mermaids charges delivery costs to you, which are extra and in addition to the total price of the Frenzy Mermaids products themselves. The cost of delivery shall be calculated according to the purchase value of your order, the weight, dimensions of the product, and your delivery address as indicated in these Conditions of Sale.
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When estimating package delivery time, please allow time for credit approval, address verification order processing and production time.
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Please email us at customercare@frenzymermaids.com with your order tracking request & we will respond with an answer normally within 24-48 hours during business days (not including weekends or holidays).
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Returns will be accepted for exchange or refund to original customers’ method of payment on as follows:
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The product should be returned in its original condition, with the associated packaging it arrived in and the original tag intact. All shipping costs are the responsibility of customers.
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If you, as a customer, decide you do not want the goods or services ordered through the website, you may cancel the order prior to shipping by sending an email to Frenzy Mermaids at customercare@frenzymermaids.com.
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We will immediately send you an order cancellation confirmation email and refund the full amount to your account if your order has not been yet shipped. Refund will be done only through the original mode of payment. If your order has been shipped, then you will have to follow the exchange or return terms & conditions policy. Allow up to 2 billing cycles for any credit to appear to your account/credit card statement.
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Our legions of dedicated Quality Control and Quality Assurance Team members will monitor your item before shipping it. Owing to the stringent inspection, we can provide 100% assurance with our product quality. That said, you also need to closely and accurately check whether you are ordering the correct size or not. For that, kindly refer to the size chart on the product page.
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When you receive your Product, you must immediately and carefully inspect the shipment for correctness, completeness and for any possible shipping damage. Any concerns or issues must be expressed to us within three (3) days after receipt of your shipment. If problems are not reported to us within three (3) days after receipt of your shipment, we will not be responsible for correcting any problems.
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Contact Frenzy Mermaids by sending an email to customercare@frenzymermaids.com to express your concerns.
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Frenzy Mermaids is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.
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If nevertheless, you receive a product that seems to be defective or damaged, you may contact us by email at customercare@frenzymermaids.com and send the images of the defected items at customercare@frenzymermaids.com within one business day upon receipt of a damaged or defected item for further instructions.
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If Frenzy Mermaids is responsible for the damage, we will immediately assist you in returning the item to our warehouse for an exchange or a refund. Please note that items that are damaged as a result of wear and tear are not considered to be defective.
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If Frenzy Mermaids declares your Product as defective, the following solutions will be proposed to the customer, as applicable:
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I) Frenzy Mermaids may send you the same Product in the exact same size, subject to availability,
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II) Frenzy Mermaids may propose an exchange for another Frenzy Mermaids creation of equivalent or higher value, in which case the initial price will be deducted and you will be required to pay only the difference.
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III) Frenzy Mermaids may propose to repair the originally purchased product(s) and return back to the customer at the companies expense.
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Adult supervision is required for all of our products. Do not use any products where water is too deep for ability. Please note that all Frenzy Mermaids products are meant for enjoyment related purposes only. Buyer/user assumes all responsibility, risk and liability for any accident, injuries or damages sustained from the use or misuse of this product. Please read carefully safety tips & care and wear instructions before using our products.
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. . . HOME | MERMAID TAILS | MONOFINS | SWIMWEAR | ACCESSORIES . .
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Swimwear Guide
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Tips to make your swimwear last longer!
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We all love to frolic on the beach in our beautiful and vibrant coloured swimsuits. However, do not overlook these swimwear safety & care commitment tips to extend the life of your swimwear.
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• Wash your swimsuit after each and every wear — even if you didn’t step into the water.
• Don’t hang your swimsuit as it may alter its shape. Particularly, avoid hanging it on a metal rod since the metal rod generally leaves off rust mark.
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. . . HOME | MERMAID TAILS | MONOFINS | SWIMWEAR | ACCESSORIES . .
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F-A-Q
Frequently Asked Questions for Mermaid Tails for kids and adults, monofin, swimwear like bikini, tankini, short sleeves tankini and accessories like mermaid pen pouch, cosmetic pouch, makeup pouch, luggage tag
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Your safety is important to us, that’s why we don’t advise walking while you’re wearing your mermaid tail. It is dangerous and may lead to accidents. You can wear your tail near the pool to avoid walking. Please follow our Safety Instructions to give you a better idea on how to use the product properly.
You can refer to our size chart page as your guide. Please choose your size carefully to ensure that your mermaid tail will perfectly fit your body.
At a Frenzy Mermaids, we always care about the safety of our customers. We recommend kids to be at least 6 years old and demonstrate advanced swimming skills to start swimming in our mermaid tails! Strict Adult Supervision is a must for all ages.
A monofin is a wide, single fin with two attached foot pockets. It is often used for the technique called the “Dolphin Kick”. Monofin help you swim and glide through the water faster and with more control. It helps in developing strong legs, abdominal and back muscles. Remember to never walk with your monofin on.
We have provided you a detailed guide so you’ll know how to properly care and use your fabrics. Please refer to our Care & Wear page for more information.
Yes, We always do our best to make sure that we deliver only the best of our products for our lovely customers. We provide a 14 days exchange policy outside the GCC countries and 3-6 days within the GCC for all unused products except the discounted items. Refer to our orders & returns page for more information. Please refer to our returns & refund page.
These products are considered to be aquatic toys. Like all aquatic toys, safety precautions need to be taken whilst playing in and around the water. Swimming with mermaid tails and monofins should only occur under active adult supervision at all times. Be aware that some tails and monofins are fully enclosed from the waist down, effectively binding the legs together. Recent research has found that mermaid tails and monofins that bind a child’s legs together reduce their swimming ability by up to 70%, and make it difficult for them to balance and support themselves whilst standing or swimming in a pool – this may increase their risk of drowning. Consider choosing fins that do not bind the legs together and that easily release the feet.
The wearer should be an experienced and competent swimmer. When children first use mermaid tails and monofins, they should practice in the water with an adult. While wearing the tail or monofin, it is important they can competently float on their front and back and maneuver their body into an upright position. They should be able to independently release their feet from the monofin and be able to move to a safe position e.g. to the side of the pool, to the ladder or shallow water. It may take a few times before they feel fully capable and confident to swim with the tail or fin, especially when first attempting dolphin kicking. Movements that disorientate like somersaults, handstands and going under or through submerged objects shouldn’t be attempted. Mermaid tails are not recommended for young swimmers (under the age of 7) or non-swimmers.
These products should only be used in controlled environments such as a swimming pool under active adult supervision. It is not recommended to use mermaid tails and monofins in open water environments as these are unpredictable with currents, swells and rips which increase risk when swimming.
All prices are in AED. Please remember that orders ship the next BUSINESS day and be sure to factor this processing time into your calculations for ship time and estimated delivery date.
Yes, we do except to OFAC and sanctioned countries! But please be informed that we have no control over import and custom fees that are levied on your items. You can contact your local authorities regarding these matters.
We accept Visa, MasterCard, American Express and Paypal in AED.
We ship worldwide via Aramex and DHL. Please note that we do not ship items to P.O. boxes.
We know you’re excited about your new mermaid tail, so we do our best to deliver your products in a fast and efficient manner. Please allow 3-6 business days before your product is shipped. We also advise you to place your orders in advance when it’s around the holidays to avoid delays. To check the estimated number of days for delivery, please refer to Aramex or DHL website for tracking your shipment.
Don’t worry, product tracking information may not be automatically emailed, but it is available. Please email us at customercare@frenzymermaids.com with your request and we will respond within 48 hours, excluding weekends and holidays.
Normally, it takes 3-4 business days to deliver within UAE.
It takes 1-3 weeks to deliver outside UAE for International shipment, but it is totally depends on the location of the receiver and courier service company.
The order confirmation email should arrive shortly after the order is placed. If you can’t find the confirmation, please check your SPAM or JUNK folders. If you still can’t find the confirmation, please contact our Customer Service team at customercare@frenzymermaids.com to confirm that the order has been processed.
Once you’ve placed your order, received an order confirmation, you need to wait for your shipping confirmation. If, within two working days, you didn’t receive a shipping confirmation from our end, please make sure you check your Spam or Junk folders. If there isn’t an email from us, please contact our customer care on customercare@frenzymermaids.com or call us at +971-50-417-5574 and we will surely help you out. However, due to situation beyond our limits like unpleasant weather, technical issues and more, it may take about 2-working days for you to receive your confirmation, and we’d really appreciate your patience during such circumstances.
If you haven’t received your order confirmation email either, please contact us and we will look into the matter.
There are some countries in the world which add custom fees or import fees to products shipped. Since this fees depends from one country to another, Frenzy Mermaids has no control over their imposition so the customer has to pay for the fees. Should you have any questions regarding these, please contact the import authorities from your own country. Kindly note that the fees in countries like Greece, U.K, Brazil etc are significantly high and the shipping may be delayed until the fees is paid so make sure you check with your respective country’s postal authorities before contacting us for delays.
Email: customercare@frenzymermaids.com
Phone: +971-50-417-5574
Customer Service Hours:
Sat – Thu 10am-7pm
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Shipping Info
All prices are in AED. Please remember that orders ship the next BUSINESS day and be sure to factor this processing time into your calculations for ship time and estimated delivery date.
Yes, we do! But please be informed that we have no control over import and custom fees that are levied on your items. You can contact your local authorities regarding these matters.
We accept Visa, MasterCard, American Express and Paypal in AED.
We ship worldwide via Aramex and DHL. Please note that we do not ship items to P.O. boxes.
We know you’re excited about your new mermaid tail, so we do our best to deliver your products in a fast and efficient manner. Please allow 3-6 business days before your product is shipped. We also advise you to place your orders in advance when it’s around the holidays to avoid delays. To check the estimated number of days for delivery, please refer to Aramex or DHL website for tracking your shipment.
Don’t worry, product tracking information may not be automatically emailed, but it is available. Please email us at customercare@frenzymermaids.com with your request and we will respond within 48 hours, excluding weekends and holidays.
Normally, it takes 3-4 business days to deliver within UAE.
It takes 1-3 weeks to deliver outside UAE for International shipment, but it is totally depends on the location of the receiver and courier service company.
The order confirmation email should arrive shortly after the order is placed. If you can’t find the confirmation, please check your SPAM or JUNK folders. If you still can’t find the confirmation, please contact our Customer Service team at customercare@frenzymermaids.com to confirm that the order has been processed.
Once you’ve placed your order, received an order confirmation, you need to wait for your shipping confirmation. If, within two working days, you didn’t receive a shipping confirmation from our end, please make sure you check your Spam or Junk folders. If there isn’t an email from us, please contact our customer care on customercare@frenzymermaids.com or call us at +971-50-417-5574 and we will surely help you out. However, due to situation beyond our limits like unpleasant weather, technical issues and more, it may take about 2-working days for you to receive your confirmation, and we’d really appreciate your patience during such circumstances.
If you haven’t received your order confirmation email either, please contact us and we will look into the matter.
There are some countries in the world which add custom fees or import fees to products shipped. Since this fees depends from one country to another, Frenzy Mermaids has no control over their imposition so the customer has to pay for the fees. Should you have any questions regarding these, please contact the import authorities from your own country. Kindly note that the fees in countries like Greece, U.K, Brazil etc are significantly high and the shipping may be delayed until the fees is paid so make sure you check with your respective country’s postal authorities before contacting us for delays.
Email: customercare@frenzymermaids.com
Phone: +971-50-417-5574
Customer Service Hours:
Sat – Thu 10am-7pm
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. . . HOME | MERMAID TAILS | MONOFINS | SWIMWEAR | ACCESSORIES . .
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RETURNS AND REFUNDS
At Frenzy Mermaids, we deem our customers to be our top priority.
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Our legions of dedicated Quality Control and Quality Assurance Team members will monitor your item before shipping it. Owing to the stringent inspection, we can provide 100% assurance vis-à-vis with our product quality. That said, you also need to closely and accurately check whether you are ordering the correct size or not. For that, kindly refer to the size chart on the product page.
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Despite all the precautionary measures, if you are still unsatisfied with the shipped product, we are always ready to serve you and will immediately arrange an exchange or refund as per the terms and conditions for the exchange or return of the purchased item:
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• The original invoice should be attached to the product to be exchanged or refunded, otherwise, the exchange request will not be entertained.
• The product to be exchanged or refunded should be in its original condition with original tags and liners intact.
• We do not accept the product unless it contains all the original contents including the instruction manuals, brochures, tags etc.
• Sale, clearance and discounted items cannot be exchanged or refunded.
• Please note that we reserve the right, in our sole discretion, to refuse to exchange or refund the worn swimwear, monofin, mermaid tail and other wearables keeping the health and hygiene in mind.
• Any used and damaged product cannot be exchanged or refunded.
• In the event of any exchange or refund, the customer will be responsible of shipping back the product and will bear all shipping charges arising from this exchange or refund.
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We, at Frenzy Mermaids, thank you for shopping with us. While we are always dedicated to providing you with the best shopping experience, however, if you are still not satisfied with the received item, we are always ready to accept your new and unused items within 14 days from the date of purchase. Refund will be done only through the original mode of payment. We strive to offer you the best experience. However, we unfortunately do not exchange or refund clearance and discounted items. We do not consider damages from the wrong usage and abuse. The return and refund will be initiated as soon as our quality assurance team inspects the product. You can refer to our Care & Wear page to know more on how to take care of your tails and monofins.
We do not offer exchanges or refund for discounted and clearance items, therefore, the best thing to do is to carefully and accurately check your size before initiating the purchase order. On the product page kindly refer to the size chart page.
To initiate your exchange or refund, we do require the return shipping beforehand. To optimize your exchanging or returning experience, we make sure that you just need to follow simple steps.
• fill out the Exchange or Refund Form, print it and include it in the package when shipping the product back to the address on the form or you can download from here.
• Upon receiving the item, our team will closely check the item to verify the condition of the product. If the item is new, unused & satisfy our exchange or return terms and conditions, we will immediately send you a confirmation email.
• An exchange or refund will be processed within 3-6 business days after you receive the confirmation email.
• Please note that when it comes to the exchange shipping, the shipping charges must be insured by the customer.
• Allow up to 2 billing cycles for any credit to appear to your account / credit card statement.
If you believe that you have received a damaged product or a product which is missing a part then we would request you to contact us at customerservice@frenzymermaids.com with the details of your issue. We would request you to report the visual defects within 2 days from delivery.
At Frenzy Mermaids, we create products that are tailored to suit every individual and help you feel better. Whether you are using our tails, monofins or our swimwears, we strive to satisfy our customers the most. We will assist you in case you somehow receive a damaged product. Please inform us or send the images of the defected items at customerservice@frenzymermaids.com as soon as you receive a damaged or defected item.
If Frenzy Mermaids is responsible for the damage, we will immediately assist you in returning the item to our warehouse for an exchange or a refund.
• Incorrect order (size of item)
If you have somehow ordered an incorrect size or product, then don’t worry we will immediately assist you with the exchange. However, the customer will be responsible to bear the shipping charges (to and from our warehouse).
If you decide that you want something else other than the item you ordered, then you can inform this to us at +971 50 4175 574 or customerservice@frenzymermaids.com. An account specialist will help you in making the required changes. However, this can only be processed if your order has not been shipped yet.
Yes, you can cancel your order prior to shipping within 24 hours. You only have to inform us by emailing at customerservice@frenzymermaids.com. We will immediately send you an order cancellation confirmation email and refund the full amount to your account if your order has not been yet shipped. Refund will be done only through the original mode of payment. If your order has been shipped, then you will have to follow the exchange or return terms & conditions policy. Allow up to 2 billing cycles for any credit to appear to your account / credit card statement.
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. . . HOME | MERMAID TAILS | MONOFINS | SWIMWEAR | ACCESSORIES . .
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Monofin Guide
What would the world be without the sun and what would the waters be like without lovely mermaids? Give the mermaid in you the experience of gliding in waters like one and explore the magic of the sea world. For that you’ll need our exclusively designed and lightweight monofins which would allow you to swim the way mermaids do. Over that, you can add a stylish mermaid tail and a swimsuit complementing the water colors and you’re set. And for those who think only children can dream of swimming like a mermaid, they definitely need to check out our designer collection of comfortable and classy swimwear’s, monofins and tails for adults.
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• Frenzy Monofins are suitable for ages +6yrs and up.
• Monofin Jr – fits tail sizes 6-10 & Monofin Pro – fits tail sizes Kids 12 – Adults S-L.
• They are perfect for the pool, or any natural gentle water environment.
• Monofins build water skills and confidence, inspire children’s imaginations, and also get them outside in nature for healthy outdoor and water play.
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A monofin is undoubtedly your constant companion in the underwater world of your dreams. To ensure you have a smooth swimming experience, we’ve designed our monofins with the following characteristics:
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Monofin Insert
Our bespoke monofin inserts are comfortable, soft and vibrant, thus making you feel like a real mermaid. Our monofin provides the propelling force that enables you to glide through the water as you use the dolphin kick movement. It also gives you an additional speed and agility of a real mermaid!
It is made from a highly advanced polypropylene material, which provides strength and rigidity while remaining extremely light and flexible.
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Steps to follow before using your monofin!
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• Swim a few laps without using any pool devices
• Front Float
• Back Float
• Flip from back to front float
• Tread water for one minute
• Learn the proper Dolphin Kick techniques
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How to wear your Monofin?
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Bring your monofin beside the pool
Stretch the back of the foot pockets and slide your feet inside
Secure the foot pockets and ensure that it is tight enough to swim
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Quick Release Technology
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With Frenzy Mermaids, your mermaid swimming experience will not only be fun, but safe as well. The buoyancy of our Monofin covers, made of high-end neoprene material, allows our mermaids to swim with a sylph-like grace. It is strong, reliable and propels you to swim faster with minimal extortion. Our monofin cuffs are soft and flexible to wear and slide down your legs with ease, alleviating any discomfort.
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Under emergency situations one kick and a push is all you need to get your feet out.
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• Pull one foot by rashing your feet against each other
• Kick the monofin out of your second foot
• Easily swim out of it
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The Benefits of using our monofin
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At the moment, you probably can’t see beyond the dream of emulating a mermaid, but our monofins offer a little something extra. Frenzy monofins are tailored to look after your workout regimen and inject a new strength in your arms, legs, abdomen and back muscles. Along with water frivolities, improve your posture, flexibility, stamina and balance.
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Monofins can be used for training and improving your swimming skills. Olympic Athletes world wide have found monofins to be very beneficial. Kids can also benefit from using the monofin. Kids monofins have become very popular in the last few years.
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Remember!
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Before walking:
Take your monofin off and walk with extra care.
The monofin swimmer extends arms forward, locking hands together, locking the head between the biceps. The undulating movement starts in the shoulders, with maximum amplitude towards the hips, the legs almost don’t bend to transfer the movement to the monofin. This technique is called a dolphin kick.
The best way to truly learn a Dolphin kick is by watching how a dolphin’s body moves in a wave like motion through the water all the way down to their tail. Converting this to a human version of mermaiding, you need to follow these easy steps:
Put your legs together to form one giant leg or a dolphin tail
Push your chest a few Inches into the water, then draw it back
Push your hips into the water, and then release them
Release your hips and again press your chest down
Extend your knees as the hips release letting the undulating motion flow
Snap your feet and repeat the sequence
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. . . HOME | MERMAID TAILS | MONOFINS | SWIMWEAR | ACCESSORIES . .
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Mermaid Tail Guide
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Note:
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• Tail Size (6-10) fits Monofin Jr.
• Tail Size 12 & (S-L) fits Monofin Pro.
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Follow these steps before using your tail!
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• Swim a few laps without using any pool devices
• Front Float
• Back Float
• Flip from back to front float
• Tread water for one minute
• Learn the proper Dolphin Kick techniques
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Dolphin Kick
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The best way to truly learn a Dolphin kick is by watching how a dolphin’s body moves in a wave like motion through the water all the way down to their tail. Converting this to a human version of mermaiding, you need to follow these easy steps:
Put your legs together to form one giant leg or a dolphin tail
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Push your chest a few Inches into the water, then draw it back
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Push your hips into the water, and then release them
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Release your hips and again press your chest down
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Extend your knees as the hips release letting the undulating motion flow
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Snap your feet and repeat the sequence
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Wearing the Mermaid Tail – The Right Way!
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Prep up to create magic by inserting the monofin into your beautiful mermaid tail
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Carefully slip your feet into the monofin pockets and secure it
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Pull the length of the tail to your waistline, until it fits on perfectly!
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Quick Release Technique
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A good tail not only renders ease in swimming, but also secures smooth release out in case of emergency. Our product is a custom blend of safety and design that ensures durability and comfort underwater. Here’s a quick guide to get your feet out of your mermaid tail whenever necessitated.
1) Pull one foot by rashing your feet against each other.
2) Kick the monofin out of your second foot.
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3) Pull down the mermaid tail below hips
4) Easily swim out of your tail
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Remember!
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Before walking:
Remove the tail from the monofin
Take the monofin off
Take off your Mermaid Tail
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Always remember to walk with extra care
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. . . HOME | MERMAID TAILS | MONOFINS | SWIMWEAR | ACCESSORIES . .
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CARE & WEAR
We know that you are delightfully excited to get your swimming wearables by Frenzy Mermaids but remember that they are your investment. Knowing all the tips about how to care for your wearables can help keep them looking new and will lengthen their life.
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To an extent, it will depend on your care commitment how long your tails, monofins & swimwears will retain their colour and fabric. Your product care routine will also ensure that you continue to have a comfortable swim.
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Tips to make your tail, monofin & swimwear last longer
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• Please note that salt water and chlorine contents can “dry out” the mermaid tail / Swimwear / Monofin Neoprene cover which might lead to a loss in its flexibility. Therefore, it is highly suggested that you thoroughly soak in a tub of cold fresh water and rinse the neoprene cover.
• Avoid machine washing or drying of mermaid tail / monofin / swimwear, otherwise, you might end up causing damage to them. Instead, hand wash in cold water and mild soap.
• It is advisable to soak your mermaid tail / monofin / swimwear in a tub of cold fresh water (for at least 10-15 minutes).
• Don’t leave your mermaid tail / monofin / swimwear out in direct sunlight when you aren’t using it. It will lead to the fading of the colour of the fabric.
• Don’t store your mermaid tail / monofin / swimwear by leaving it folded, else it might develop a permanent crease.
• Do not store it in a garage or close vicinity of a vehicle as exhaust emissions from the vehicle are prone to deteriorate the neoprene.
• Hopping while wearing the mermaid tail / monofin may cause danger and may damage the tail.
• Whenever you sit on the ground, wooden bench or any rough surface, try to keep a towel underneath.
• Be careful while applying sunscreen lotions or tanning oils as they may mark or damage your tail / monofin / swimwear.
• Try not to expose your tail / monofin / swimwear to hot water or excessive chlorine as they might be hard on your fabric.
• While washing your tail / monofin / swimwear, flip it inside out for extra care.
• Avoid plastic bags for storing your tail / monofin / swimwear.
• Any improper use of this product may result in serious injury and fatalities.
• Handle your monofin with care while removing it.
• Never dry your monofin cover in a dryer.
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Fabric proper care
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• Rinse with cold water after each use.
• Do not wring or twist.
• Avoid rubbing and/or hitting the tail or fin on any rough surface.
• Do not dry clean.
• Do not wear your tail / monofin in spa baths.
• Do not soak overnight. This can loosen the fibers.
• Machine wash on gentle cycle, 30°c.
• Use a mild detergent.
• Avoid using hot water and bleach.
• Avoid tumble drying as the heat may cause damage to the fabric.
• Do not iron.
• Dry in shade.
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Make sure the fabrics are completely dry before storing to avoid damaging the material and causing mildew
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